Proof of commercial momentum.
A metrics-led view across B2B SaaS account strategy, procurement conversations, online payments B2B sales, Salesforce discipline, MEDDIC-informed qualification, and operations leadership.
Amazon Business / InfoAnalytica
March 2025 — PresentSupporting Amazon Business campaigns across private and public-sector accounts, engaging procurement leaders and senior stakeholders across Italy and UK markets through Salesforce discipline, segmentation, MEDDIC-informed qualification, procurement conversations, and outbound account strategy.
Build account growth opportunities through procurement conversations and stakeholder mapping.
Use Salesforce, segmentation, and MEDDIC-informed qualification to prioritise pipeline.
Support public-sector onboarding, commercial account growth, and strategic outbound execution.
PayPal / ResultCX
March 2022 — February 2025Led online payments B2B sales across Italian merchant portfolios, supporting e-commerce businesses with checkout integration, payment testing, technical support, ROI conversations, and value-based selling.
Guided stakeholders through e-commerce payment integration and checkout testing.
Supported merchants across 12 e-commerce platforms and payment integration journeys.
Trained 30+ team members and contributed to workflow improvements that lifted team performance by ~30%.
Hospitality & Operations Leadership
2013 — 2021Built leadership foundation in hospitality operations, growing from bartender at Brooklands Hotel into F&B management, cruise beverage operations, multi-site regional support, and new-opening projects.
Led teams, standards, SOPs, menus, training, back-of-house workflows, and launch execution.
Supported Celebrity Cruises / Royal Caribbean, The Ivy Collection, and Grappelli new openings.
Held US Public Health inspection responsibilities at sea.
What people say.
Formal references available on request.
Contact me →CRM discipline at the core.
Every account, every deal, every touchpoint lives in Salesforce. MEDDIC qualification runs through every pipeline conversation. Segmentation shapes outreach. Follow-up systems and playbooks mean nothing falls through the cracks — and the numbers prove it.